MTP provides stability through technical support for your current and future infrastructure. Get a dedicated Information Technology (IT) department, including white glove service for all of your IT needs, at a fraction of the cost for even a single IT professional on staff.
Our Monitoring and Support Service includes daily IT support via phone, ticketing, and onsite.
Help Desk, Remote and Onsite Support.
Act as Vendor Liaison to interact with hardware, application, and other technology related vendors.
Online Network Documentation thru IT Glue and ConnectWise Customer Portal.
Technology Planning and Budgetary Review with a MTP representative annually, unless requested more often.
MTP Support Team controls any third-party vendor administrative access to network or covered items
– Optional.
Remote / onsite support where applicable
8×5, 8×6, or 24×7 support available
Remote desktop agents and backups
Unlimited 24 hour ticketing system
Phone Support
One on one customer planning and coordination
Vendor management and support
Network planning and support
